Thrive at CA: Meet Greg Lotko, GM, Mainframe

Thrive at CA, Greg Lotko, GM, Mainframe

As part of our Thrive program, an internal initiative at CA focused on driving a diverse and inclusive work environment, we’d like you to meet a few of our employees and learn what unique attributes they bring that allow them to thrive at CA.

Meet Greg Lotko, GM, Mainframe, and learn how his love of cars helps him start conversations with customers.

Check out #LifeAtCA and #BringWhatYouBring on social media to learn more about our culture, and meet some of our great people first-hand and see what they bring to CA each day.

Are you interested in a career with CA Technologies? Search open jobs here or create a custom job alert to get notifications on roles that match your search.

A Day in the Life At CA: Diana Goshorn, Lead Teacher, CA Montessori Children’s Center

Dia

What it’s like to work as a Lead Teacher at a CA Montessori Children’s Center

We’re introducing some of the outstanding Teachers at our company-subsidized, on-site Montessori Centers, which CA has provided for the past 25 years in our larger global offices for the children and family members of our employees. This profile of one of our Montessori Lead Teachers is part of our careers blog series “A Day in The Life At CA”.

 Meet Diana

Diana Goshorn, Lead Teacher CA Montessori Children's CenterDiana Goshorn is a Lead Teacher for ages 0-3 at the Herndon, VA Montessori Center. She has been a teacher for 11 years, and has worked at CA for a total of six years. She has been in her current position for three years. She says her love of teaching started very early for her.

“When I was a child of 7 or 8, instead of going outside to play with my friends, I wanted to go to my neighbor’s house to feed her baby a bottle. When the child got older, they would let me babysit for short periods of time.”

In later years, Diana discovered that she had a knack for communicating with young children, so she decided to study Early Childhood Education.

When she’s not teaching, Diana likes to stay active.

“I work out at least once a week and more if possible. I also draw or paint. On the weekends, I love to go biking with my husband or just snuggle together to see a movie at home.”

An average day

Diana starts her day at 8:05 a.m., when she arrives and begins greeting her pupils and their parents and talking briefly about how the previous night was. When the parents leave, she proceeds to feed or change the infants as needed. If she has an assistant, one of them works with the more independent children while the other works with the youngest infants.

“We are very attuned to each child and know their particular patterns so we can meet their needs moment by moment. Although we have a guiding schedule, we are flexible to accommodate each child at this age.”

The rest of the day “goes by between feedings, changing diapers, singing, dancing, reading books, providing a lot of language, napping, and as much laughter as possible.” Diana’s day ends at 5:05 p.m.

The best part of the job?

Diana says her favorite part of the job is the joy she shares with the children.

“For the most part, I am greeted each day with wide smiles and warm hugs. I feel so fortunate to start each day that way!”

She also loves the physical environment at the center.

“The physical environment at this center is beautiful. I have seen many daycare centers that look gloomy and overcrowded. Thanks to CA’s vision, we can offer the children and their parents a bright and happy place each day… My classroom is my home … I strive to make it happy and peaceful.”

CA Children's Montessori Center, Herndon, VA

She adds:

“During the first three years of life, children internalize unconsciously the foundations for beauty and order, among other human tendencies. Thus, it is critical to have and maintain a beautifully prepared environment. I take that to heart.”

CA benefits

Teachers at our Montessori centers enjoy the full range of CA Technologies benefits.

“CA’s benefits are great because they are corporate benefits. A lot of the daycare centers cannot provide any benefits. I am most grateful for my 401k, and the flexible time,” said Diana.

CA’s tuition assistance and flexible time also helped Diana finish her AMI Montessori training.

We asked Diana what she would tell teachers about working in a Montessori school sponsored by a tech company, as opposed to a more traditional setting.

“First, I would tell them to think about the benefits as part of a well-rounded salary. Second, the fact that CA offers an AMI Montessori curriculum, which is a child-centered approach to education, allows us as teachers to really observe each child as a whole person and scientifically apply our knowledge to our practice in innovative ways.”

“I want to express my gratitude to CA, to my boss, Danielle Stoessel, and to all my coworkers here at the Herndon center for making each day a wholesome and growing experience for me. They say that when you love what you do, it doesn’t feel like work. I absolutely vouch for that because that is how I feel about working here.”

If you’re interested in teaching at a CA Montessori Children’s Center, search here or create a custom job alert to get notifications on teacher roles that match your search.

Want to learn more about #LifeAtCA? Follow the hashtag and LifeAtCA on Instagram to see employee pictures from around the world.

A Day in the Life at CA: Katie Martin, Lead Teacher, CA Montessori Children’s Center

Katie Martin, CA Montessori Children's Center teacher

What it’s like to work as a Lead Teacher at a CA Montessori Children’s Center

 We’re celebrating Teacher Appreciation Week by introducing some of the outstanding Teachers at our company-subsidized, on-site Montessori Centers, which CA has provided for the past 25 years in our larger global offices for the children and family members of our employees. This profile of one of our Montessori Lead Teachers is part of our careers blog series “A Day in The Life At CA”.

Meet Katie

Katie Martin, Lead Teacher, CA Montessori Children's CenterKatie has been a preschool teacher for 7 years, six of those at the CA Technologies Montessori Children’s Center in Framingham, MA, where she teaches children from 3 to 6 years old. She’s wanted to be a teacher ever since she can remember.

“As a teenager, all my jobs revolved around children, working at camps, afterschool programs, etc. Those experiences finalized my decision to pursue a career as a teacher.”

Katie went to school with a focus on Early Childhood Education. Through her student teaching and practicums, she fell in love with working in preschool environments.

When she’s not teaching, Katie and her husband love to travel to new places or visit friends and family. She also volunteers as a coach for a youth lacrosse team in her town. “I played in college and have loved introducing the game to 9- and 10-year old girls. Seeing them enjoy the game the way I have is really rewarding!” she said.

A typical day

The first thing Katie does in the morning is set up her classroom to make sure she’s prepared for the day. The Center opens at 8:00 a.m., with children coming in throughout the morning depending on their parents’ work schedule. She greets the children as they come in and they spend time talking while enjoying breakfast. After breakfast, the children begin their work cycle. During this time, Katie works with the children individually, or in small groups.

“This teaching philosophy can take me from multiplication with one child to reading with another, or washing a table. I love being able to work one-on-one with the children, as it allows me to build individual relationships better than I can when working with large groups.”

After a three-hour work cycle, they go outside, where the children have opportunities to ride bikes, play in the sandbox, or use their imaginations to open an ice cream shop. Then it’s time for lunch.

“We eat our meals family style so we can sit and talk and enjoy lunch together. This is a wonderful time to connect as a group, before the children lay down for their nap.”

After nap time ends, around 3 p.m., there are snacks and thematic activities based on current events and the interests of the children.

“Every day follows the same schedule, but can be so different based on the children and their interests.”

The Center

We asked Katie what she feels is the best part of the center.

“The best part about the center is the team I work with. There are seven of us right now, and we really work well together to support each other and the children. Having relocated, I have really loved getting to know and build relationships with my coworkers.”

As for her classroom, she says the best part besides the children is the environment and Nala, the class’ pet rabbit.

Nala the rabbit, CA Montessori Children's Center

“The best part of the classroom is how it promotes the children to be independent and a part of their own community. The room is warm and welcoming and meant to feel like a children’s house. The children have opportunities to interact with beautiful materials and make their own connections to the world around them.

“The children adore Nala and make sure that she is well taken care of. She hops around the room during our day and joins us outside when it’s nice out. Watching the children understand the responsibility and needs of an animal at this age is such a wonderful experience.”

Katie also loves hosting Center events.

“For the Olympics this year, we hosted an Olympic day with winter events and a photo booth. Having Center celebrations for holidays and events is such a special part of our school culture.”

Katie Martin, CA Montessori Children's Center

Benefits

All employees of the CA Montessori Children’s Centers enjoy the full array of CA benefits. Katie said that CA’s commitment to education and training has been a large part of her role at the center.

“I was sent to AMI training in Dallas for three summers to learn the Montessori philosophy and my role as a lead teacher. CA sponsored the program and covered the expenses to travel and live in Texas. Working for a company that values ongoing education and personal growth is important to me.”

Why CA?

We asked Katie what advice she would give to teachers about working for tech company-subsidized school, as opposed to a more traditional setting.

“Working for a school that is sponsored by a tech company creates such a wonderful, welcoming community. The parents can come down and visit, have lunch and participate in center events. You feel like you are part of a larger community than just a school, which is a uniquely positive aspect to our program.

“The peace of mind that CA provides its employees by allowing them to take such an active role in their child’s day is special. They have made a commitment to the importance of early education, and I love being a part of their mission.”

If you’re interested in teaching at a CA Montessori Children’s Center, search here or create a custom job alert to get notifications on teacher roles that match your search.

Want to learn more about #LifeAtCA? Follow the hashtag and LifeAtCA on Instagram to see employee pictures from around the world.

A Day in the Life at CA: Melissa Delapaz-Smith, Lead Teacher, CA Montessori Children’s Center

Melissa Delapaz-Smith, Montessori Teacher, Day in the Life At CA

What it’s like to work as a Lead Teacher at a CA Montessori Children’s Center

 We’re celebrating Teacher Appreciation Week by introducing some of the outstanding Teachers at our company-subsidized, on-site Montessori Centers, which CA has provided for the past 25 years in our larger global offices for the children and family members of our employees. This profile of one of our Montessori Lead Teachers is part of our careers blog series “A Day in The Life At CA”.

 Meet Melissa

Melissa Delapaz-Smith, Lead Teacher, CA Montessori Children's CenterMelissa Delapaz-Smith is a Lead Teacher at the CA Children’s Montessori Center in Islandia, NY, where she has been teaching for almost 16 years. She has always enjoyed spending time with young children such as her cousins, nieces, nephews and friends, so it was only natural that she became a teacher. When she was a student at Stony Brook University, she volunteered at an on-campus preschool. That’s when she saw an ad for an open house at the CA Montessori Children’s Center.

“I saw that it was a Montessori setting and it was something I was very interested in, having gone to a Montessori school myself as a child.”

Outside of work, Melissa has two daughters, ages 9 and 12, who dance competitively and play softball. Her husband is also a teacher who works with children who have autism and does early intervention.

“Our family is fully supportive of each other, so we are always there for our girls, going to their dance competitions and softball games.”

Melissa and her family, who live in Long Beach, also love to spend time outdoors riding bikes, running on the boardwalk, or going to the beach. They are also huge Yankees fans and love going to baseball games as often as they can!

An average day at work

Melissa, who is often the first teacher to arrive, starts her day by greeting the children and their parents. She sets up her classroom and talks to parents about the morning or anything eventful that happened the night before. The children then help get breakfast ready and eat. By 9:15, breakfast is cleared and the children start choosing activities to work on.

For the remainder of the morning, she presents lessons, takes notes and makes observations. The children go outside to play while Melissa takes her lunch break. After lunch she helps them clean up and get settled into the afternoon work cycle. Children who are not napping choose activities, then she typically works with kindergarteners in smaller group lessons.

By 3:15, the kindergarteners leave the classrooms for their specials. On Thursdays, she teaches them science, where they utilize the center’s certified outdoor classrooms, weather permitting. When weather doesn’t permit, lessons take place in the science classroom, where she has been incorporating STEM (science, technology, engineer and math) subjects. The children then usually leave between 5 and 6 p.m.

“I love the age group that I teach. Part of the Montessori philosophy is mixed ages in a classroom, and in my classroom, the children’s ages range from 3 to 6 years old … I enjoy watching the older children take [the toddlers] underneath their wings, and they want to help them so much.”

The Montessori Center

We asked Melissa what her favorite part of the center is.

“I think that one of the best things about our center is that it is so family oriented. Many of the staff members have been working here for over 10 years. We have families who have had all of their children in the center and some of those former students are now in college. I have students that I taught who are now in high school, some in college as well, and some I keep in touch with.”

She also loves her classroom.

“The best part about my classroom is that I know the parents feel like they are not just dropping off their children with a babysitter. They know that the children are feeling loved and cared for, but they are also learning and they are getting life skills like independence, self-help and love of learning to prepare them for the future.”

CA Montessori Children's center classroom, Islandia, NY

CA benefits

Teachers at our Montessori centers enjoy the full range of CA Technologies benefits. What is Melissa’s favorite?

“I honestly have to say that for me the best CA benefit is the Montessori Children’s Center. And I am not saying this because I work there. I was able to bring both of my girls to work with me every day from the time they were 3 months old. My managers and team members were so supportive of me, as I was also breastfeeding. I was able to step out of the classroom so that I could go downstairs and nurse.”

She also found CA and the CA Montessori Children’s Center to be very supportive when her family was severely affected by Hurricane Sandy in 2012.

“I was able to take time off I needed and our family also received donations of clothing, supplies and emotional support. It was such a difficult time, but we were able to get through because of such support and caring.”

Why CA?

We asked Melissa what she would tell teachers wondering what it’s like to work for a school subsidized by a tech company, as opposed to a more traditional setting.

“It is such a unique environment, but I believe there are many benefits to being part of a tech company versus a school district. We are able to have all of the benefits CA employees have. We are also not restricted to take vacation during regular school vacations; we can take vacations at any time during the year.

“It is more of a family environment, instead of spending September through June with the children, you get to work with these children and their families for two to three years and really get to know them. I think you take an important role in shaping these children’s minds and really become a part of their families.

“I truly love what I do and the impact I have on these children’s lives. I feel fortunate to work for a company that places an importance on balancing work and family life.”

If you’re interested in teaching at a CA Montessori Children’s Center, search here or create a custom job alert to get notifications on teacher roles that match your search.

Want to learn more about #LifeAtCA? Follow the hashtag and LifeAtCA on Instagram to see employee pictures from around the world.

CA employees take time in April to give back

CA Together in Action

CA Together in Action

This week we’re celebrating CA Together in Action, our annual volunteer initiative. All week CA Employees will take time out of their work day to participate in a variety of volunteer projects, including environmentally focused projects, assisting food banks, and supporting STEM (Science, Technology, Engineering, and Math) learning for under-served youth.

CA Together in Action - RAFT

“Participation levels have continued to grow since the program’s inception in 2005, demonstrating the commitment our colleagues around the globe have to making a difference in the communities where we work and live,” said Lisa Brighton, Senior Corporate Responsibility Analyst.

CA Together In Action - Volunteering

CA Together in Action also ties in to one of CA’s great benefits – our employees are eligible to use up to five work days each year for volunteering!

CA Together in Action - Drumlin Farms

Here are just a few of the worldwide activities in which CA employees will participate this year:

  • Inspiring kids with hands-on STEM fun
  • Providing helping hands at numerous local food banks
  • Sorting books and reading materials for distribution to those in need
  • Helping with an ecological workshop for kids about water protection
  • Sprucing up a nature center

CA Together in Action - Feeding San Diego

Are you interested in a career with a company that truly cares about giving back? Search open jobs here or create a custom job alert to get notifications on roles that match your search.

Check out #LifeAtCA and #BringWhatYouBring on social media to learn more about our culture, and meet some of our great people first-hand and see what they bring to CA each day.

Thrive at CA: Meet Abbasali Tavawala, Manager, Internal Audit

Thrive At CA - Abbasali Tavawala, Manager, Internal Audit

As part of our Thrive program, an internal initiative at CA focused on driving a diverse and inclusive work environment, we’d like you to meet a few of our employees and learn what unique attributes they bring that allow them to thrive at CA.

Meet Abbasali Tavawala, Manager, Internal Audit, and learn how his love of reading and learning new skills helps him bring valuable insights to his job.

 

Check out #LifeAtCA and #BringWhatYouBring on social media to learn more about our culture, and meet some of our great people first-hand and see what they bring to CA each day.

Are you interested in a career with CA Technologies? Search open jobs here or create a custom job alert to get notifications on roles that match your search.

A Day in the Life at CA: Jeania “J” Burton, Information Services Engineer

Jeania Burton, Information Services Engineer at CA Technologies

What it’s like to work as an Information Services Engineer at CA Technologies

When searching for a role or starting your career in the tech industry, you’ll typically find bulleted information on a company’s job description, benefits and culture. We want to go a step beyond and give you insight from a real CA employee. This profile of one of our Information Services Engineers is part of our careers blog series “A Day in The Life At CA”.

Meet J

Jeania “J” Burton has worked for CA for four years, working in our Boulder, CO office. Before that, she worked as a college-level academic and creative writing instructor at Colorado State University, where she earned her master’s degree in writing.

“I liked teaching, but I went into the master’s program with an eye toward being a working writer; so, when a friend of mine said they were hiring technical writers at his office, I jumped at the chance.”

J is a member of two or three development scrum teams at any given time, where she brings in the user’s experience, challenges and desires into what our products might do and how they might do them.

“Using the information that I gather from Project Managers, Product Owners, Architects, Developers, QA Engineers, and others about our products, I write how-to guides, and produce how-to videos that help our customers do what they need to do in order to take care of their customers.”

An average day

The first thing J typically does when she logs in for the day is read a passage from The Daily Stoic: 366 Meditations on Wisdom, Perseverance, and the Art of Living, a book of stoic philosophy co-authored by Ryan Holiday and Stephen Hanselman.

“I like starting the day with this book because the stoic philosophy jibes very well with the Agile methodology, where the only constant is change.”

Next, she checks documentation spaces for user comments and responds to them – even if it’s just to say that we’ll need to research their question or suggestion and get back to them. Then she checks her email and calendar and gets ready for whatever might come her way.

“No two days are alike and no day is predictable.”

J works on with a development team in Raleigh, North Carolina and with the Documentation team of other writers in Boulder, Colorado, so she attends daily stand-ups and Agile ceremonies with the other writers, and semi-regular WebEx synch ups with the team in Raleigh.

“In between regular meetings I’m often in one-on-one meetings with SMEs, working on text or video deliverables, and doing ad hoc work on initiatives in our information Engineering BU.”

J usually uses her lunch to read, research, or look at social media. She also looks for ways to be social in real life.

“Every quarter, our manager brings the writers together for a team lunch, and the development teams do semi-regular team-building stuff, too.”

She is also always on the lookout for opportunities to meet people outside of the office.

“Last spring, I entered a contest put on by the group Women at CA, the prize for which was the chance to go to the Grace Hopper Celebration of Women in Orlando, Florida. There, I got a chance to meet many of the CA people with whom I work remotely, and women from all over the world.”

The best part of the job

J says her favorite part of the job is being a working writer.

“When I was a kid, I day dreamed about being a writer and I am one. I might not be writing best-sellers as part of my ‘day job’ – like I dreamed of back then – but the informational writing and video work that I do on a daily basis does flex the critical thinking muscles that I use in the creative writing and videos I do in my time off.”

CA Benefits

J says that while the entire benefits package at CA is great, the most important thing to her has been the flexible time off and the support from her supervisors to take it.

“My manager and her managers always make me feel like I’m a human being first and an employee second, which is no small thing. My Dad passed away a year before I started at CA, and I really appreciated being able to take days here and there to help my mom in Utah sell the house to move.”

Many people who are new to the tech industry don’t know CA Technologies. We asked J what advice she would have for them about them about choosing to work for a lesser-known B2B technology company, rather than a better-known brand.

“At the Grace Hopper Celebration of Women in Computing Conference in Orlando, Florida this past October, I worked the CA Technologies booth at the career exposition for a few hours. Talking to the recruits, I said that CA is one of the biggest technology companies that they maybe hadn’t heard about as a consumer because our clientele is mostly enterprise businesses.

“Because we are a big company, you get all that entails, such as great pay, benefits, corporate integrity, potential to move around and up through the company etc. But each site, even the HQ in Islandia, is small enough that you get to know and befriend your teammates like you would at a smaller company. It’s the best of both worlds.”

If you’re interested working in at CA, search here or create a custom job alert to get notifications on sales roles that match your search.

Want to learn more about #LifeAtCA? Follow the hashtag and LifeAtCA on Instagram to see employee pictures from around the world.

Day in the Life At CA: Oliver Sims III, Sr. Director, Presales

Oliver Sims III, Sr. Digital Presales Consultant

When searching for a role or starting your career in the tech industry, you’ll typically find bulleted information on a company’s job description, benefits and culture. We want to go a step beyond and give you insight from a real CA employee. This profile of Oliver Sims III, Sr. Director, Presales, is part of our careers blog series “A Day in The Life At CA”.

In his role at CA, Oliver helps internal and external customers get to the heart of their issues, and then enables a solution. As a leader in the Mainframe Presales organization, he and his team are at the center of sales opportunities that are not only are significant in value and scope, but are onramps for positioning CA as a go-forward partner. Internally, he has worked to nurture an impactful relationship with the Product organization – one that pay dividends for both sides.

Outside of CA, Oliver is an advisor and angel investor for minority startup companies, and serves on several boards including the Sam Walton College of Business Diversity and Inclusion Board, the Walton Colleges Deans Advisory Council, HackMy Future, Joyful Giver and the Community Empowerment Council (CEC) in his hometown of Pine Bluff, Arkansas. He is passionate about the mentorship of African American and other employees at CA, and creating a culture of inclusion, diversity and gender parity.

We asked Oliver a few questions on how he helps eliminate barriers, both at work and in the community. Here’s what he had to say.

How do you contribute to eliminating the barriers between ideas and outcomes for CA customers?
I believe most barriers are imagined and can be overcome with intellect and determination. Ideas are the beginning of all things and can come from anyone.

Why is it important that we all “bring what we bring” to contribute different and unique perspectives? 
Experiences birth vantage points. The mere fact that every person has a different life story filled with unique experiences is clearly a signal that we’re all different. Those differences are valuable, especially when it comes to solving problems and creating new solutions.

Tell me a bit about how you’re bringing it outside of work with your recent appointment to the advisory board for the Office of Diversity and Inclusion at the University of Arkansas. 
The University was a springboard for my career success, so I feel compelled to give back. Serving on the Office of Diversity and Inclusion Board allows me to assist in the design and execution of programs that positively impact the minority student population. A student’s success on campus is key to graduating, which is key to becoming a contributor to our economy and society, so we don’t stop with on campus success. We also help students gain meaningful experiences through mentorships, internships and the acquisition of softer skills that are important to gaining a job – and thriving in it.

What did you learn from this experience that adds to what you do at work every day?  
Working with other professionals to solve problems, design initiatives and sell those to the staff sharpen the skills that I deploy daily at CA. Both boards are made up of talented individuals from diverse backgrounds, which provides an amazing opportunity for personal growth.

Why is it important to you that you’re making a difference – both at home and at work? 
I feel the U.S. has vibrant and varied economic opportunities, yet still the level of poverty, blight, imprisonment and people who believe they don’t have a fair chance are trending the wrong direction. I’m aware of how fortunate I am, and I want to help others. I read See You at the Top by Zig Ziglar as a freshman at the University of Arkansas, and it greatly affected me. The premise is, if you help people get to where they want to go, you will, in turn, reach your own goals. Doing enriching work—for profit or not—breeds internal satisfaction that is difficult to match.

Would you like to help CA eliminate barriers? Search here or create a custom job alert to get notifications on roles that match your search.

Want to learn more about #LifeAtCA? Follow the hashtag and LifeAtCA on Instagram to see employee pictures from around the world.

A Day in the Life at CA: Pedro Bullaudy, Digital Sales Partner Account Manager

Pedro Bullaudy, Digital Sales, Partner Account Manager

From sales to salsa, learn how Pedro is breaking barriers every day

When searching for a role or starting your career in the tech industry, you’ll typically find bulleted information on a company’s job description, benefits and culture. We want to go a step beyond and give you insight from a real CA employee. This profile of Pedro Bullaudy, Digital Sales Partner Account Manager, is part of our careers blog series “A Day in The Life At CA”.

Pedro came to CA 13 years ago with a sales background in the distribution industry, having worked with global firms such as Arrow Electronics and AT&T. He started working tele-leads at CA’s Customer Interaction Center (CIC) in Tampa, FL, before moving to the Channel Sales team and Digital Sales Partner account management.

Recently, the Florida Department of State recognized Pedro with a Florida Heritage Award – presented annually to citizens who have made long-standing contributions to Florida’s cultural heritage, and honor the state’s most influential tradition bearers for excellence, significance and authenticity.

For more 20 years, Pedro has served as a bandleader and the driving force behind the Tampa Bay Area’s salsa scene, delivering original arrangements, fresh energy and the best of Latin music repertoire. He was born in Santiago de Cuba, but fled with his family in the freedom flights from Havana to Miami.

Pedro Bullaudy, Digital Sales, Partner Account Manager

After settling in Elizabeth, New Jersey, Pedro developed an interest in music and began playing trumpet. He came of age as salsa began to coalesce among Puerto Rican and Cuban musicians in New York. He shared the stage with Latin music giants like Eddie Palmieri, Roberto Torres, Jose Fajardo and began performing with the progressive group, Cuba Song, with Edwin Bonilla who is known for his decades-long run with Gloria Estefan and the Miami Sound Machine.

Pedro’s group, Orquesta INFINIDAD, has performed twice at the Super Bowl, as well as at the Clearwater Jazz Festival, House of Blues, in a Netflix film and in many local festivals.

We asked Pedro a few questions about his job at CA and his music. Here’s what he had to say.

1. How do you contribute to eliminating the barriers between ideas and outcomes for our customers?
I take the time to work with our Partners and internal teams to understand the different perspectives, possibilities and human factors that are specific to a challenge. Based on that, I translate a vision into an approach, and present it in a way that produces desired actions through individuals and groups.

2. Why is it important that we all “bring what we bring” to contribute different and unique perspectives?
This brings to mind the story of blind men describing different parts of the same elephant. Each based their response on the section that was immediate to them, and each was different. By bringing and discussing different perspectives, we can come to more fully understand the bigger picture and how to more effectively approach solutions.

3. Tell me a bit about how you’re bringing it outside of work with your recent 2018 Florida Folk Heritage award.
I bring a vision of the level of excellence that we are trying to achieve, and understand that it takes work. This, coupled with realistically addressing the details with sincere communication, has helped me to consistently produce harmonious outcomes!

4. How does music help inspire you to do great work at CA?  
It is very satisfying and makes me happy – which makes for more positive work all-around. It also teaches that consistency requires discipline for a smooth outcome. Through improvisation, it demonstrates that anyone can make stuff up… but to make it right, it takes work.

5. Why is it important to you that you’re making a difference – both at home and at work? How are the two related?
They are both in their own way “family” and I always look bring my best to both. When I do that every day – I feel alive, happy and ready to face any challenge that comes my way.

For more information on the Heritage Awards ceremony, click here. Watch Pedro’s interview with Lissette Campos on ABC News, here.

Would you like to help CA eliminate barriers? Search here or create a custom job alert to get notifications on roles that match your search.

Want to learn more about #LifeAtCA? Follow the hashtag and LifeAtCA on Instagram to see employee pictures from around the world.

A Day in the Life at CA: Kris MacKay, Customer Experience Manager

Kris MacKay Day in the Life At CA

When searching for a job or starting your career in the tech industry, you’ll typically find bulleted information on a company’s job description, benefits and culture. We want to go a step beyond and give you insight from a real CA employee. This profile of one of our Customer Experience Managers is part of our careers blog series “A Day in The Life At CA”.

Meet Kris MacKay. Kris brings a unique technical sensibility to his role as a Customer Experience Manager that’s critical to his ability to not only solve customers’ problems, but truly understand what they’re going through. “I have BS and MS degrees in electrical engineering, plus several years of experience in software engineering, including development and QA,” Kris explains. “This makes me sympathetic to the needs of our customers since I’ve been on the other side of the table, trying to get an application to work or to fit my particular situation.”

In addition to his technical know-how, Kris also knows how to deal with people. He has been part of the CA Customer Success Team for two years, with more than ten years of customer facing roles prior to that helping people, in his words, “use hardware and software through training and customer support.”

For Kris, customer success isn’t just about fighting fires. “I like to help people solve problems, but also really enjoy when I can help someone discover something new,” Kris says.

Kris also loves seeing that learning and application process in action. When asked about a recent success story, Kris shared how one customer used CA to better serve their own customers. “It’s exciting to see how they’ve put the pieces of our API Management and Service Management solutions together to increase their development throughput and work with THEIR customers to better serve them,” he described.

To facilitate successes like these, Kris focuses on making sure that the right people are in the right place at the right time. “If someone has a pressing issue, that means ensuring Support has what they need and gathering information to assist,” Kris elaborates. “At other times, it’s viewing pieces of a customer’s work to introduce them to a product feature that they haven’t had time to explore or is new and could really benefit them.”

Kris believes that great support comes from a simple commitment: “It’s key to keep communication lines open.” He puts this in practice by practicing active listening. According to Kris, “It’s important to not only hear what’s being said, but to ask questions to find out what else is going on. Information is often uncovered when the client and I discuss the situation together – not when I just respond to a request.”

That same spirit of openness carries into Kris’s life outside of work as well. In his free time, he helps teach kids in grades 3-8 how to program. Kris also enjoys bike riding and dining out at the wide variety of restaurants in the Dallas area.

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